FAQs

Yes, your membership number will be checked and verified by CIPS. Delegates with expired or suspended memberships will be contacted by CIPS to renew membership. Please note that delegates who do not renew their membership within 10 days of being contacted by CIPS will be charged the equivalent non-member rate. Please note that we must receive full payment prior to the event start date.

You can choose to pay by credit card or invoice at the checkout page. If your company uses purchase order numbers, please have the number ready when you book, as invoices are generated automatically. The deadline for selecting invoice as payment method is 18 October 2024, after which we will only accept card payments. 

Yes – please put your initials in the box (rather than your PO number) and then email logistics@thinkpublishing.co.uk once you have it. You will then be sent a revised invoice with the PO number included.

Think Publishing Limited
65 Riding House Street
London
W1W 7EH

Yes, please contact logistics@thinkpublishing.co.uk for assistance. Please have ready the names and emails of everyone you would like to include in the booking. Discounts are available.

Yes. Please email logistics@thinkpublishing.co.uk with your colleague’s name, email address, job title and whether they have any dietary or access requirements and we will substitute them in your place. If the new attendee is a non-member replacing a member, they will be charged the different of the two fees.

Cancellations received will be refunded at the following rate:

Up until Friday 18 October: full fee less a 15% administration fee.

From Saturday 19 October: we regret that no refund can be made. 

All cancellations must be made in writing to logistics@thinkpublishing.co.uk. It is the booker’s responsibility to ensure that we have received the cancellation. Places are transferable at no extra charge. Substitutions on the day of the conference are made at the organiser’s discretion. Pre‐payments will not be refunded and invoiced sums will be payable in full.

If you have chosen to pay by invoice, you will receive it immediately upon completion of your registration. Please check your junk/spam folder to see if it is in there. If you still haven't received it, please email us at logistics@thinkpublishing.co.uk.

You can pay by credit/debit card or bank transfer. Your invoice will have full instructions on how you can pay.

If you chose to pay by credit/debit card while registering, you will automatically be sent a registration confirmation email which will contain a link to your receipt. Please ensure you check your junk/spam folder for the email. If you chose to pay for your registration by BACS transfer, then a receipt will be emailed to you once payment has been received. If you require a copy of the receipt, then please contact us at logistics@thinkpublishing.co.uk.

We are anticipating a sell-out event and as such, would not recommend waiting until the day to book your place. We strongly advise registering in advance. If there happened to be spaces still available, then yes, onsite registration is possible, however, we recommend completing your registration online before arriving onsite. If you would like to register and pay onsite, and there are spaces available, we will require payment by credit card (MasterCard and Visa only). Please note we do not accept cash or cheque payments onsite. If this causes difficulty, then please speak to a member of our registration team onsite.

Once you have made your conference registration, a booking confirmation will be emailed directly to the delegate. Please check your junk mail to ensure this email has not been blocked.

You will receive joining instructions one week prior to the event with the final details. Please check your spam folder for an email from logistics@thinkpublishing.co.uk if you have not received it before the event.

We regret we are unable to refund any delegate travel and/or accommodation costs that have already been incurred, or any administration charges relating to cancellation of travel tickets or accommodation.